Reviews

From 134 reviews
Mike Morganstean
Mike Morganstean

The team and owners of Aqua elite are incredible in every aspect of Owning a hot tub. From the day they install to years that follow They are incredible. The product excellent and speaks for it's self. Thank you for everything

Response from business owner

Thanks Mike! Glad we could help.

via Google
Tim Liepold
Tim Liepold

Aqua elite has done a great job educating us on the needs of our pool in this being out first year having a pool. Very professional service and knowledgeable staff. We highly recommend them as your pool source.

Response from business owner

Thanks Tim!

via Facebook
Ralph Kahn
Ralph Kahn

Despite an excessively long delay caused by the Covid pandemic the personnel at Aqua Elite were very friendly and helpful with choosing our spa and with the installation once it arrived.

Response from business owner

Thanks Ralph – Enjoy!

via Google
mike williams
mike williams

Excellent customer service!

The entire team is a pleasure to work with and came highly recommended from an acquaintance who is a previous customer.

Purchased a Bullfrog A9L, delivery and set up went very smooth.

There were some very minor …

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Response from business owner

Thanks Mike!!

via Google
Edward Collins
Edward Collins

Very professional and caring company. All employees willing to go the extra step

Response from business owner

Thanks Ed!!

via Google
Terry McCartney
Terry McCartney

Aqua Elite Pool & Spa ~ family owned and treated us like part of the family! Kudos to their entire team! Loving our new Bull Frog Spa!

Thank you Jessie and Mike

Response from business owner

Thanks Terry!

via Google
Darren Rash
Darren Rash

Friendly, knowledgeable staff that will go out of their way to help you.

via Facebook
Mary Alice
Mary Alice

The best customer service…ready to help you out anytime !

via Facebook
Mike Bennett
Mike Bennett

Very helpful. Getting ready to buy a hot tub.

Response from business owner

Thanks Mike!

via Google
Scotti Stephens
Scotti Stephens

Great customer service, friendly staff and the installation was smooth and easy. Love the interchangeable jets!

Response from business owner

Glad you're happy with your new hot tub!

via Google
Michele Gridley
Michele Gridley

Wonderful family owned business with great, knowledgeable & friendly staff!! Love these guys!!

Response from business owner

Thanks Michele!!

via Google
Ashley McDaniel
Ashley McDaniel

Family feel and very knowledgeable. So patient with all my calls and questions, shout out to MJ for answering them all so kindly. Shout out to Aaron the tech guy, quick fast and friendly service!

Response from business owner

Thanks Ashley!

via Google
C Westerman
C Westerman

Super helpful and informative! So glad that I decided on a Bullfrog Spa. Every one was masked and appropriate. No one tried to sell me anything that I didn't need, and every aspect of the jet packs made sense.

via Google
Scott Witt
Scott Witt

I came from out of town and just swung by to assist my brother in law. The owner and his wife are some of the kindest people I have met in quite some time. I had helped with a small task that he appreciated and his generosity and truly kind…

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via Google
Alex Warr
Alex Warr

We bought a hot tub from these guys 9 years ago and it’s still running strong. They have really good customer service and they are just so friendly and extremely knowledgeable about their products. Best in spokane.

Response from business owner

I love it! Thanks Alex!

via Google
Horace Bogswallow
Horace Bogswallow

I had very good experience with AquaElite Pool and Spa. Mike and Jessie and their crew provided great support in choosing a spa, choosing the options and providing top tier service. I love the Bullfrog A7 spa I received and I enjoyed …

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Response from business owner

Thanks! Glad you love the spa 🙂

via Google
larry montague
larry montague

Very good service. Installed spa in a snowstorm. A few parts were not sent and someone delivered them to the site. Operation of the tub, water care and tub maintenance was clearly described. I would definitely recommend Aqua Elite.

Response from business owner

Thanks Larry – enjoy your new hot tub!

via Google
Bob Ellis
Bob Ellis

I did an indoor installation with Aqua Elites help, and the results were fabulous. Thanks for the help and service. Bob

Response from business owner

Thanks Bob!

via Google
Darren Rash Jr.
Darren Rash Jr.

Extremely friendly and knowledgeable staff. The only pool/spa company I'll do business with in the area. Mike, Jesse, and MJ know what they are doing and will bend over backward to make a customer happy.

Response from business owner

Thanks Darren! We love what we do 🙂

via Google
paula sonday
paula sonday

We were looking for a wood stove and we searched and searched for what we were wanting and within our price range and budget! Aqua Elite Pool and Spa was our last hope and they had exactly what we wanted and the price was the best! They …

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Response from business owner

Thanks Paula!

via Google
David Pook
David Pook

These guys did an amazing job providing us a great deal on a fireplace insert, but also getting it installed the same day, no fuss, no muss. I would highly recommend Mike and his very experienced team.

Response from business owner

Thank you David!

via Google
Mark And Jenny P
Mark And Jenny P

The best service in town!

Frank Carroll
Frank Carroll

Really great staff (Jessie, Mike, MJ) to work with thru the purchase and installation process. They were all very helpful and professional every step of the way. When I needed clarification on the schematics for power to the tub the …

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Response from business owner

Thank you Frank! You have our number if you have any more questions. Enjoy!!!

via Google
Grant & Dixie P
Grant & Dixie P

Great service and your facility is always sparkling clean!

melanie jackson
melanie jackson

When I couldn't get my spa out of economy mode, MJ came over and got it going correctly. We can now heat to 103 degrees, economy wouldn't let us get past 83.

via Google
Kayla Haight
Kayla Haight

Every employee at this store are so friendly and helpful! We bought our green mountain smoker there and they have taken amazing care of us for getting parts needed right away. Never shopping anywhere else for our smoker needs! If they are …

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via Google
Karen Acree
Karen Acree

Awesome service and great selection of green mountain grill accessories

via Google
William Logan
William Logan

Unequaled expertise and experience in all things pertaining to spas & jacuzzis. Entire staff is dedicated to customer service and satisfaction. Whether looking to purchase a new spa, maintain an existing installation, replace spa …

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Response from business owner

Thanks Bill! Always nice to talk to you

via Google
Todd Butters
Todd Butters

Customer service was great..

via Google
paul parker
paul parker

Professional and very couteous staff.

via Google
Nancy J Schwartz
Nancy J Schwartz

Great company and great service!!! Always help with my pool needs ! They do a great job with opening and closing my pool too!! Friendly and professional!

via Facebook
Kevin F
Kevin F

I stopped by your office to set up a service call. The tech's just happened to be there, and after explaining my tub issue, the tech heard I was in Liberty Lake and said to put us down for this afternoon as he had an appt.- in our area. As …

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paula clark
paula clark

What a great experience.They were knowledgeable, repectful and reasonable. Now I am enjoying my spa again.

Response from business owner

Thanks Paula!!

via Google
Freshboydon15 0_0
Freshboydon15 0_0

Best customer service

Response from business owner

Thank you!

via Google
VI Ante VI
VI Ante VI

It was very nice and has the best customer service

Response from business owner

Thank you!

via Google
Dan Kinney
Dan Kinney

Always willing to tackle my pool issues from simple maintanence to major repairs

Response from business owner

Thanks Dan!

via Google
Rick Knoll
Rick Knoll

We bought a new grill here and the people who run the store were very nice and were a pleasure to deal with.

Response from business owner

Thanks Rick!

via Google
Frank Wright
Frank Wright

Great job installing new heater. Definitely recommend!

via Google
Jacqui Naccarato
Jacqui Naccarato

Thank you Jessie for putting up with all my questions and for not laughing too hard today when I brought my water sample in😳. You guys are the absolute best!!

Response from business owner

Always love to see you Jacqui!

via Google
Gina Moran
Gina Moran

Aqualite has been servicing my pool for 5 years and always does a great job!

Response from business owner

Thanks Gina!

via Google
Joel Michael
Joel Michael

I always tell friends to call Aqua Elite. Best customer service, transparent and fair pricing and super quality work.

Response from business owner

As always, thanks Joel!

via Google
Don Malisani
Don Malisani

Always a good source of information and willing to provide their services. Returned my calls and met to deliver products given the closure of their store for the Covid-19 virus.

via Google
Terry
Terry

Very polite and knowledgeable. I had questions about my hot tub and pool and they explained everything thoroughly. I’m very satisfied with their expertise and help. I’m a customer for as long as I own my hot tub and pool.

via Google
Brenda Craig
Brenda Craig

Aqua Elite always takes their time helping me with my pool needs and they are so knowledgeable!

via Google
Kara Arrotta
Kara Arrotta

Amazing customer service! The entire staff is always there to help. Great, honest business.

via Google
Carolyn Commers
Carolyn Commers

Thank you so much for your help in repairing our Bullfrog hot tub! Aaron was great, the repair was fast, and our tub is working perfectly now.

via Google
Rusty And Tina Y
Rusty And Tina Y

They are the best .. excellent service..Thsnk you so much!!😄

Mike And Beth S
Mike And Beth S

Yes definitely thank you very happy with our purchase

Chris Fulkerson
Chris Fulkerson

Great service! Thanks!

Response from business owner

Thanks Chris!

via Google
Paula Carter Henson
Paula Carter Henson

Great caring company, helped me for years on issues I had with a competitor’s hot tub for free. When that hot tub died, I naturally decided to purchase my new one from Aqua Elite, knowing already that they would take good care of me.

Response from business owner

Thanks Paula! I know you will like your new hot tub. Call with any questions 🙂

via Google
Mark Jaremko
Mark Jaremko

Best Hot tubs and service!

Response from business owner

Thank you Mark!

via Google
Michael Anzalone
Michael Anzalone

Aqua Elite Pool and Spa is not only extremely competitive in pricing but, you will find that their customer service is outstanding. I have had two major purchases with AQUA ELITE with the most recent being a bullfrog spa. They were very …

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Response from business owner

Thanks Mike and Leann!

via Google
Berndt Toast
Berndt Toast

Went into Aqua Elite today for a new grill. They could not have been more knowledgeable or helpful. Thank you!!!

via Google
Roger Schmick
Roger Schmick

AWESOME – Simply the best customer service I have ever received from any Spokane retailer.

via Google
Chris Inman
Chris Inman

We had a great buying experience with the staff and owners of Aqua Elite. Mike was super helpful and fun to work with. We LOVE our Bullfrog spa. The jet packs are amazing. We bought it through Costco, but it’s nice to know if we have any …

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Response from business owner

Thanks Chris!

via Google
Manuel Homen
Manuel Homen

Can't wait to get are new stove!!

Response from business owner

That is going to be a great stove for you. Thanks Manuel!

via Google
David Farnham
David Farnham

Friendly staff and quality merchandise

Response from business owner

Thanks David!

via Google
Jeffrey W Shoop
Jeffrey W Shoop

Friendly, knowledgeable, staff that treat you like they value your business. Everything was top notch from the showroom to the installation of our Bull Frog spa.

Response from business owner

Thanks Jeff! We enjoy what we do and the service will continue.

via Facebook
sean washington
sean washington

I have been having aqua elite pool and spa close my pool for the last five years. They always do a great

Job! No hassle always thorough and get it done in a timely fashion. Would highly recommend them for any pool or spa work. Thank for the…

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via Google
Candace S
Candace S

Your guys are great and thank you for your help will see you again next time

Andrew Cady
Andrew Cady

Great bunch of people. Service is the best. Tell people about them all the time.

via Google
Kyra Smith
Kyra Smith

Great customer service and fast workers.

via Google
Bruce Izatt
Bruce Izatt

Crew arrived as scheduled. Winterized the pool and equipment, installed the safety cover and were gone in about 30 minutes. Very good job!

Response from business owner

Thanks Bruce!

via Google
Marty Jessos
Marty Jessos

We want to give a big thank you to Mike and Jessie at Aqua Elite Pool and Spa for making our experience the best anyone could ever have. Specific things we really appreciated was the low pressure environment, zero sales tactics, expertise/…

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Response from business owner

Thank you so much Marty!

via Google
Craig Chamberlin
Craig Chamberlin

Honest, fair, friendly, educated!

Response from business owner

Thanks Craig!

via Facebook
M Hill
M Hill

Love the Bullfrog spa, and the knowledgeable sales staff.

Great investment in our quality of life.

via Google
Wendy Hania
Wendy Hania

Super easy to coordinate the diagnosis of the problem and install of a new pool heater. Rates were great. It was easy to find reviews of the equipment they recommended. Rates were 20% lower than competitor. They were on time and finished …

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Response from business owner

Thanks Wendy!

via Google
Leticia Jessos
Leticia Jessos

This was the best experience We’ve ever had purchasing anything . They’re awesome go above and beyond for you . Very positive outgoing personably. As for the hot tub we looked at all makes and models . The bullfrog is beyond the best ! …

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Response from business owner

Thanks Leticia!

via Google
Gary H
Gary H

Very courteous and helpful! Thank you

Dennis Conner
Dennis Conner

Great place for pool supplies. Always helpful along with exceptionally knowledgeable. I've been going to them for over 6 years.

Response from business owner

Thanks Dennis!

via Google
Lloyd T
Lloyd T

The team was outstanding! top drawer!

Hank H
Hank H

..... your guys were great everything went exceptionally well

Annie Hankins
Annie Hankins

The owners, Mike and Jessie are very knowledgeable and friendly! No high pressure, my favorite kind of sales people! Their staff/installers are top notch! Again, very knowledgeable and personable! Arrived early and had our spa operating …

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Response from business owner

Thanks Annie. Enjoy!

via Google
SallyTim Quirk
SallyTim Quirk

M.J. is a very good teacher and personable man. We arrived understanding nothing about pool chemicals, and left with much more understanding. Being able to supply water samples and getting analysis really helped simplify the chemical …

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Response from business owner

Thanks Sally and Tim! Come by again in about a week so we can check the water again.

via Google
Terry Coplin
Terry Coplin

Knowledgable and reliable.

via Google
Brady O'Brien
Brady O'Brien

Jess and Mike are absolutely the best. In this day and age of Amazon, it's often not easy to buy local, but this is a whole different story.

I purchased my Nordic hot tub from them a few years ago and the entire process was top notch. …

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via Facebook
Robert N Renae Dehle
Robert N Renae Dehle

The owners and employees of this business are very personable. They have great quality products, and great prices. I have purchased big items from them 3 times, and if I ever needed another big item, I would purchase from them again… YAY …

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via Facebook
rOGER Schramm
rOGER Schramm

They had the small part I needed for a good price.

via Google
Ben Reno
Ben Reno

If you need a grill, go here. I wish I would have went here 2 grills ago. People there are so helpful and friendly! Good people, businesses like this need to be supported! They also carry and take care of all your parts needs. Can't say …

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Response from business owner

Thanks Ben!

via Google
Haley Mathis
Haley Mathis

Love our Bullfrog Spa! It was great working with Jessie and Mike down at Aqua Elite, and a bonus to buy local!

Response from business owner

Thanks Haley!

via Google
Brian Schneiderman
Brian Schneiderman

Great People!! Great knowledge. Great prices.

Response from business owner

Thanks Brian!

via Google
Jared Evenson
Jared Evenson

I started using this group for my pool & a hot tub service last year and it was top notch service! I'm glad to have found them.

via Google
Jen Jensen
Jen Jensen

Aqua Elite has exceeded all expectations. Jessie and MJ are very friendly and knowledgeable, making the purchase of our spa easy and fun. They coordinated with the electrician, delivered and filled the spa with no hiccups. They have also…

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via Google
Jacqui Naccarato
Jacqui Naccarato

Thank you Aqua Elite Pool and Spa for sending Aaron and Jessie to install my pool liner. They arrived to a torn liner and a big mess. It didn't take them long to replace it and it looks beautiful. They know what they are doing....that's …

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via Facebook
Jeff Kuch
Jeff Kuch

Excellent service and super friendly.

via Google
Branden Wyatt
Branden Wyatt

Very helpful!

via Google
chris gaffney
chris gaffney

Owners and staff are very professional and friendly. Jesse took time to answer all our questions. The installers are very professional and friendly when they came to the house,( even being nice to my obnoxious dogs) . they were very …

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via Google
Jared Evenson
Jared Evenson

Was very pleased with the crew who came out and closed my pool and took a look at my hot tub for me during the same visit. Great crew! Highly recommended!

via Facebook
Jared Evenson
Jared Evenson

Was very pleased with the crew who came out and closed my pool and took a look at my hot tub for me during the same visit. Great crew! Highly recommended!

via Facebook
Mike Reilly
Mike Reilly

We recently purchased a Bullfrog Spa from Aqua Elite after visiting all of the spa stores in town. MJ was very friendly and helped explain the benefits of a Bullfrog Spa to us. He encouraged us to return for a wet test. After the wet …

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Response from business owner

Thanks Mike!

via Google
Steve Miller
Steve Miller

I recently purchased a Bullfrog hot tub from Elite Pool and Spa. I'm a newbie to owning a hot tub and they were really helpful, from the sales staff to the installers, everyone I dealt with has been great and we're very happy with the hot …

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Response from business owner

Thanks Steve!

via Google
Rick Lally
Rick Lally

Have had pools for many years at several different homes. When building our new home we contracted another local dealer to install our pool (Mike & Jess hadn't opened up for business yet). After talking pools with Mike I quickly switched to…

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via Facebook
Julie Frazey
Julie Frazey

We bought a Bull Frog hot tub from Aqua Elite and absolutely love it! We were treated so well and were extremely pleased with their knowledgeable, sincere, helpful, and respectful staff. From the sales people to the delivery crew, we were …

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via Facebook
Dawnell Geller
Dawnell Geller

Amazing people to work with. Such a fantastic experience picking out our new tub.

I cannot begin to say how appreciative we are for all their help and time taken to make sure we got just the right one.

via Facebook
Chris Hansen
Chris Hansen

Great customer services awesome folks to deal with my buying experience was out of this world!!! Thanks for the great products and services!!

via Facebook
Manuel Homen
Manuel Homen

You are awesome! !!! Love this company my hottub is great and the customer service is top notch. Keep up the good work!

via Facebook
Robert Stevens
Robert Stevens

Great People to Work with ,Love my spa .

via Google
Brenda Smithson Blake
Brenda Smithson Blake

They are the best in Spokane. They put a new liner in our pool and did a great job Luv their workers and the owners are awesome

via Facebook
Kylee Spores
Kylee Spores

Our hot tub just arrived! everyone we worked with at Aqua Elite were so wonderful!!!! Love our tub!

via Facebook
Joseph Soltysik
Joseph Soltysik

Great customer service. Very nice people. I recommend Aqua Elite with 5+ stars..

via Facebook