Reviews

Great customer service...as always

Marcus in the Coeur d’Alene store is such a wealth of knowledge and so incredibly friendly. He remembers our names every single time we are in.

Exceptionally knowledgeable staff. Great products.

I highly recommend Aqua Elite for all of your pool services; the owners & employees at the Sprague location are friendly and helpful, and their prices are reasonable. Their technician, Aaron, really knows his trade and can fix anything in a…

Great People, Great Products, Great Service, and an Amazing overall experience 🙂

Awesome experience with Aqua Elite staff. They rebuilt my aging hot tub and exceeded my expectations! We had to rebuild rather than buy new since it was a custom tub in a custom enclosure and a new tub would have meant basically …

Incredible people. I bought a grill as a Father’s Day present for my partner. They were incredible and he is so happy. Best buying experience I have ever had. We will be coming back. I recommend them for anyone who wants a great deal and …

We have had the upmost professional service at Aqua Elite Pool and Spa. I would highly recommend this business for your pool and spa needs.

Excellent product and even better customer service. Highly recommend

Great service and installation, could not ask for better!!

We met "MJ" and Nate at the March Home & Garden Show at the Fairgrounds. Both answered all our questions as first time buyers of a

Jacuzzi/hot tub. Both were very friendly and listened to our interests, questions, needs and our budget. …

Owning a hot tub has been a lifelong dream! We went to all the licensed dealers in town when we started looking a couple years ago, but gravitated towards Aqua Elite for the customer service. We worked with MJ(?) initially and appreciated …

Great communication, and great to work with. Great employees and product.

Wonderful customer service, extremely knowledgeable staff that assisted us in purchasing our spa!!

The arrived slightly early which was great. Very professional delivery and all of the guys went above and beyond especially since it was freezing outside. We can’t thank Aqua Elite enough!!! MJ was beyond amazing at the point of sale!

Great service, great people and, wow, this Bullfrog spa is absolutely wonderful. We highly recommend Aqua Elite!

Staff was friendly and professional, took care of All my needs. I definitely recommend this store.

Great customer service and very friendly.

Willing to help and a family owned business that truly appreciates there customers

Thank you to Aqua Elite! We love our spa!

Nothing but great things to say about Aqua Elite Pool & Spa. Great company before, during, and after the sale. Thanks for the great customer service.

They gave me great advice on the right spa for us and the installation had difficult access but they made it look easy.

We had an awesome experience here. MJ is very knowledgeable about hot tubs, very willing to share info. He helped us pick the right hot tub and jet packs for the needs of our family. Great communication thru the whole process. The crew …

I was shopping for my first hot tub. I spent some time online shopping for a spa. I was sure I was going to get one from an online retailer with a reputation for superior customer service. I grew concerned about what would happen if the …

My experience with everyone at Aqua Elite was fantastic. Not only do I love the Bullfrog Spa I purchased, they bent over backwards to help me prepare the space at my house for the spa and went the extra mile delivering it to my house and …

The customer service in store was awesome! The gentleman there helped us with designing our new spa. The delivery crew was absolutely fantastic! They took great care to set up the new spa and were very friendly! I absolutely recommend these…

I just wanted to share how much we have loved our hot tub from Aqua Elite as well as the absolute wonderful people who work there. We've had our tub for 3 years now and have not had any issues. It's been one of the best purchases we've made…

Aqua Elite is amazing! Super easy purchase, delivery and service have been outstanding. Highly recommend them for your Spa!

I'll be reviewing both Aqua Elite and the line of spas they sell, Bullfrog Spas.

Aqua Elite is hands down the best of the 5 spa dealers we visited . You owe it to yourself to experience their hospitality. Our spa buying experienced …

Excellent customer service, top notch products, and the best people.

Awesome people to work with. Pricing was fair, compared to other places. Delivery was great. Excited to use our new Spa

I delivered a spa here. The owner was so awesome. And if I lived closer and needed it doors stuff if most definitely come here.

After doing my due diligence in shopping around local spa dealers, ultimately I ended up choosing Bullfrog Spa through Aqua Elite for two main reasons. First, the design structure and warranty on these tubs was far superior to other brands …

Marcus was very helpful and knowledgeable. Can’t wait to put his recommendations to work for easier maintenance on my hot tub.

Finally pulled the trigger on a Bullfrog after my last hot tub died. Aqua Elite has been great to work with, is always responsive, and went above and beyond to help me figure out and resolve some issues pre-delivery. Highly recommend!

From the very first moment I visited Aqua Elite in 2019, and every time since, everybody there has treated me wonderfully. I don't go there very often but each time I do it's always the same- Great Service! Friendly Conversations!

I would …

Aqua Elite is a straight up company with exceptional products and superior customer service! We love our Bullfrog spa and have been extremely pleased with the service received since our purchase over 4 years ago! Thank you Aqua Elite!

Thanks for your great service and attention to detail. Keep it up.

Have a fun and safe holiday.

Love our Bullfrog spa! The staff at Aqua Elite Pool & Spa are very knowledgeable, professional and a joy to work with. I would highly recommend them.

Went in and bought a filter and asked about repair and the gentleman said try this and after a couple of replacement parts that they had in stock I am back in business. A great place and customer service goes above and beyond. When I need …

We bought a bullfrog spa and it was delivered today. Can't tell you how impressed we were that they set up everything, filled up the hot tub, and made sure everything was working before they left. Super fast super friendly and made us feel …

Aqua Elite is THE BEST! Mike, Jessie and Micah went above and beyond with terrific customer service! They are so knowledgeable about their products and everything relating to them! So excited to have our Bullfrog Spa with 6 totally …

Fantastic Pricing !!

Wide variety of Tub size

Variety of Price points to meet any budget

Awesome customer service

Helpful information to help you make the Best decision on your Spa!

Highly recommend!

These guys are a class act. Great customer service, communication, delivery was spot on. Can’t wait to climb into it when it’s snowing. Thank you again team!

Love these guys. MJ, Mika and Andy were awesome. MJ sold me the hot tub. Mika and Andy showed up on time and worked around the electricians to place the hot tub squarely on the paver pad and under the new pergola. Fit like a glove. Thanks …

Very helpful and friendly staff. Just a great place to purchase and service your spa. Great variety of other products as well like fireplaces and grills. We highly recommended them and plan to remain loyal customers, go visit.

Jesse, Mike, MJ and their entire team do an excellent job. They truly want their customers to experience superior customer service. Their work exemplified that. I’m glad I went with them!

We got our Hot Tub last week and we want to say that the whole team made this purchase a great experience. Mica and Andy went out of their way to install our tub. They went the extra mile and it was noticed. The owners Jessie & Mike are so …

Working with Mike and his team has been awesome. My second hot tub looks better than my first from Aqua elite. Thank you!

Friendly service, all my needs met.

Aqua Elite continues to give us amazing service year after year! They know us personally and treat us like family! Our pool looks amazing! Thank you!!!

Very knowledgeable and professional! Jessie was great to work with on our fireplace project!

These guys are amazing! I always likened buying a hot tub to like buying a used car, but these people are different. Mike and Jessie deserve all of their 5 star reviews because they earn them. Mike personally came out and inspected our …

My hot tub required a complete change out of the control unit. In less than 2 hours it was back up and running.

I’ve done business with Aqua Elite since their inception. Wonderful, kind, professional company that takes care of their customers. They back their product and their work. Pool world could take a lesson from this local, family run business…

Aqua elite has the best owners and staff! They are so responsive and helpful when i call with a question about our hot tub, thank you for the wonderful service!

Excellent service and we love our Bullfrog tub. Mike and MJ are first class. We would highly recommend Aqua Elite to anyone interested in a hot tub.

Excellent service. The team that works there are knowledgeable and very professional. I highly recommend them for any of your spa or pool needs.

Very friendly, no pressure folks. We've been to a few other showrooms trying to decide. So far, they are our first choice. Really like the Bullfrog product and the value you get for your money.

Hoping to buy our new spa once our new home …

We’ve owned our Bullfrog hot tub for 3 years and the level of service and support we receive from Aqua Elite is phenomenal. They truly care about their customers well beyond the sale. The hot tub quality is well above others I have owned …

All of the people who I came into contact with were professional and knowledgeable of their hot tubs products. I would highly recommend this company for all your hot tub needs!!!

We are super happy with the spa and the service. They did a great job with install of the spa and with explaining the maintenance.

Amazing group of people to work with and they answered all of my questions. Glad I went with Aqua Elite Pool & Spa

Great product, prices and super nice workers

Always helpful. Their products are top notch and their service is even better.

Aways go out of their way to help. They always treat me as a long time friend

Aqua Spas are always professional and courteous. They know the product they sell and Never try sell you things you don’t need. Always answer any questions I may have regarding the spa ii purchased from them several years ago. They …

Always fun and customer friendly bunch at AE. Knowledgeable, responsive and capable crew.

Very good customer service. Knowledgeable staff. Quality products.

Everyone is helpful and knowledgeable, from the day we bought our spa, and even a year later when we have questions about maintenance.

I would recommend Aqua Elite to my friends and thank you for your very fast response to my pool issues. Thank you again

Doug Belanger

Mike and Jessie were awesome to work with, very friendly and helpful. We ordered a Bullfrog spa and Covana automatic gazebo/cover. Both were installed efficiently and as promised. For my money Bullfrog has the best engineered spa on the …

This is by far the best pool company around. They are always so willing to help with any questions I have with my pool and spa. They give great advice and are always available for guiding me through any problems I may have. I really …

Quality service and attention from a small business, highly recommended, rather spend my money here. MJ and crew do a great job. Memphis Grills are the best, worth it, consider it a investment in your future good health cooking.

Absolutely love the customer service!!! I feel like we have new friends!!! They care about our satisfaction and bend over backwards to make sure we are happy and comfortable with the operation of our spa!

The team at Aqua Elite are awesome. I have replaced a pump, a sand filter and now a heater through them. They never try to upsell, they are helpful and insightful when problem solving and are responsive and take care of our needs with a …

Super helpful and informative! So glad that I decided on a Bullfrog Spa. Every one was masked and appropriate. No one tried to sell me anything that I didn't need, and every aspect of the jet packs made sense.

MJ is an amazing rep. Very informative with all the products. Amazing service with ordering and outstanding service with install. He saw the entire purchase through from beginning to end. I highly recommend Aqua Elite Pools & Spas!

The lady and her husband who work there are super nice and knowledgeable, we should hopefully have our hot tub sometime in June!

Jesse, Mike and MJ are all the nicest people on the planet. They also sell the best product on the market. I don’t say either thing lightly. Go check out they’re amazing customer service!

Really great staff (Jessie, Mike, MJ) to work with thru the purchase and installation process. They were all very helpful and professional every step of the way. When I needed clarification on the schematics for power to the tub the …

Great people with knowlageable and great service. Thank you...

We noticed a leak in the middle of winter coming out of our hot tub I called Jesse At Aqua elite spas And she had a service man out here within the hour and the problem was fixed in 30 minutes. I was expecting them not to be able to show up…

Awesome service. Super easy, low pressure. Small family business that really does care about the customer experience, already told someone about them, and the great service I got with them.

So glad I went with Aqua Elite. The most pleasant experience from my first visit to the shop to installation day.

Great staff and a great product. 👍

Spa was about 1 year old and the front panel became warped and would not stay on. Sent them a email with pics, response was fast and they had a new panel dropped shipped to me.

They are THE BEST!!!

My hot tub stopped working on 12/23 and although they were closed for the holiday, when I spoke with Jessie Monday morning, she worked me into the schedule – Mike came out, fixed the problem, and hot tub was up snd running by 4 pm. Did I …

Great service from beginning to end! Excellent product, as well.

On time and do a great job.

The crew at Aqua Elite are amazing!! Always ready to help and advise. They always have a smile 😁 I'm especially grateful for a home grown local family that is genuine!!

From shopping for our spa to when Mike and MJ came to our house to set it up. We have only experienced the best service and attention to our spa needs. What a great Crew. This is the best experience of a major purchase I have ever made. I …

The team and owners of Aqua elite are incredible in every aspect of Owning a hot tub. From the day they install to years that follow They are incredible. The product excellent and speaks for it's self. Thank you for everything

Despite an excessively long delay caused by the Covid pandemic the personnel at Aqua Elite were very friendly and helpful with choosing our spa and with the installation once it arrived.

Excellent customer service!

The entire team is a pleasure to work with and came highly recommended from an acquaintance who is a previous customer.

Purchased a Bullfrog A9L, delivery and set up went very smooth.

There were some very minor …

Very professional and caring company. All employees willing to go the extra step

Aqua Elite Pool & Spa ~ family owned and treated us like part of the family! Kudos to their entire team! Loving our new Bull Frog Spa!

Thank you Jessie and Mike

Friendly, knowledgeable staff that will go out of their way to help you.

The best customer service…ready to help you out anytime !

Very helpful. Getting ready to buy a hot tub.

Wonderful family owned business with great, knowledgeable & friendly staff!! Love these guys!!