Reviews

From 210 reviews
Josh
Josh

I'll be reviewing both Aqua Elite and the line of spas they sell, Bullfrog Spas.

Aqua Elite is hands down the best of the 5 spa dealers we visited . You owe it to yourself to experience their hospitality. Our spa buying experienced …

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Response from business owner

Josh, first of all thank you. Your experience plus your feedback makes us smile. We are so glad you understand the beauty of Bullfrog spas and the simplicity of the engineering. We truly care that our customers are comfortable, informed and happy with the purchase. Further, we always make sure we can find the best deal for each spa.

Now that you are a part of the Aqua Elite family please call or text with any questions or concerns. We are always here for you!

via Google
brady Patch
brady Patch

Excellent customer service, top notch products, and the best people.

Response from business owner

Thanks Brady!

via Google
Kenneth Harwood
Kenneth Harwood

Awesome people to work with. Pricing was fair, compared to other places. Delivery was great. Excited to use our new Spa

Response from business owner

Thank you Ken. Call with any questions and enjoy your new spa!

via Google
Justin Vansyckle
Justin Vansyckle

I delivered a spa here. The owner was so awesome. And if I lived closer and needed it doors stuff if most definitely come here.

Response from business owner

Thanks!

via Google
Zach Knechtges
Zach Knechtges

After doing my due diligence in shopping around local spa dealers, ultimately I ended up choosing Bullfrog Spa through Aqua Elite for two main reasons. First, the design structure and warranty on these tubs was far superior to other brands …

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Response from business owner

Thank you Zach! Enjoy your new spa and call with any questions

via Google
Vivian Demuynck
Vivian Demuynck

Marcus was very helpful and knowledgeable. Can’t wait to put his recommendations to work for easier maintenance on my hot tub.

Response from business owner

Thank you!

via Google
Michael Williams
Michael Williams

Finally pulled the trigger on a Bullfrog after my last hot tub died. Aqua Elite has been great to work with, is always responsive, and went above and beyond to help me figure out and resolve some issues pre-delivery. Highly recommend!

Response from business owner

Thanks Mike!

via Google
David Atkinson
David Atkinson

From the very first moment I visited Aqua Elite in 2019, and every time since, everybody there has treated me wonderfully. I don't go there very often but each time I do it's always the same- Great Service! Friendly Conversations!

I would …

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Response from business owner

Always good to see you, Dave

via Google
Susan Christensen
Susan Christensen

Aqua Elite is a straight up company with exceptional products and superior customer service! We love our Bullfrog spa and have been extremely pleased with the service received since our purchase over 4 years ago! Thank you Aqua Elite!

Response from business owner

Thank you! Also, it was nice talking with you 🙂

via Google
Donald Martin
Donald Martin

Thanks for your great service and attention to detail. Keep it up.

Have a fun and safe holiday.

Response from business owner

Thank you Don!

via Google
Vickie O'Dell
Vickie O'Dell

Love our Bullfrog spa! The staff at Aqua Elite Pool & Spa are very knowledgeable, professional and a joy to work with. I would highly recommend them.

Response from business owner

Thanks Vickie! We love helping!

via Google
anthony scarano
anthony scarano

Went in and bought a filter and asked about repair and the gentleman said try this and after a couple of replacement parts that they had in stock I am back in business. A great place and customer service goes above and beyond. When I need …

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Response from business owner

I'm glad those sensors did the trick, thank you so much for the feedback. We're very happy to help!

via Google
Romeo Lizwi
Romeo Lizwi

Now that the forex market is hitting higher and higher rate, this is the time you hit even more profits from Mrs. Donna Charles FX, with just an investment of $1000 your profit will hit $12,050 in just a week. She is a great trader indeed…

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via Facebook
Robert Loutzenhiser
Robert Loutzenhiser

We bought a bullfrog spa and it was delivered today. Can't tell you how impressed we were that they set up everything, filled up the hot tub, and made sure everything was working before they left. Super fast super friendly and made us feel …

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Response from business owner

Aww, thanks Bob! Give us a call if you have any questions at all.

via Google
jan crouse
jan crouse

Aqua Elite is THE BEST! Mike, Jessie and Micah went above and beyond with terrific customer service! They are so knowledgeable about their products and everything relating to them! So excited to have our Bullfrog Spa with 6 totally …

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Response from business owner

Thanks Jan!! Enjoy your new hot tub 🙂

via Google
Mike Crouse
Mike Crouse

Fantastic Pricing !!

Wide variety of Tub size

Variety of Price points to meet any budget

Awesome customer service

Helpful information to help you make the Best decision on your Spa!

Highly recommend!

Response from business owner

Thanks Mike! You are going to love your new spa!! Call with any questions 🙂

via Google
Marilynne Schott
Marilynne Schott

These guys are a class act. Great customer service, communication, delivery was spot on. Can’t wait to climb into it when it’s snowing. Thank you again team!

Response from business owner

Thanks Marilynne! Enjoy your new Bullfrog Spa and call with any questions 🙂

via Google
Bruce McFadden
Bruce McFadden

Love these guys. MJ, Mika and Andy were awesome. MJ sold me the hot tub. Mika and Andy showed up on time and worked around the electricians to place the hot tub squarely on the paver pad and under the new pergola. Fit like a glove. Thanks …

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Response from business owner

Thanks Bruce!

via Google
Pramod Sinha
Pramod Sinha

Jesse, Mike, MJ and their entire team do an excellent job. They truly want their customers to experience superior customer service. Their work exemplified that. I’m glad I went with them!

Response from business owner

Thanks Pramod!

via Google
Harry Loukatos
Harry Loukatos

We got our Hot Tub last week and we want to say that the whole team made this purchase a great experience. Mica and Andy went out of their way to install our tub. They went the extra mile and it was noticed. The owners Jessie & Mike are so …

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Response from business owner

Thanks Harry!

via Google
Dan Roark
Dan Roark

Working with Mike and his team has been awesome. My second hot tub looks better than my first from Aqua elite. Thank you!

Response from business owner

Yay! Thank you Dan

via Google
F D
F D

Friendly service, all my needs met.

Response from business owner

Thank you!!

via Google
Rachelle Hagerty
Rachelle Hagerty

Aqua Elite continues to give us amazing service year after year! They know us personally and treat us like family! Our pool looks amazing! Thank you!!!

via Google
Fred DePell
Fred DePell

Very knowledgeable and professional! Jessie was great to work with on our fireplace project!

Response from business owner

Thanks Fred!!

via Google
Ron Emerick
Ron Emerick

These guys are amazing! I always likened buying a hot tub to like buying a used car, but these people are different. Mike and Jessie deserve all of their 5 star reviews because they earn them. Mike personally came out and inspected our …

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Response from business owner

Aww... Thanks Ron! We love what we do!! Jessie

via Google
Oluwatosin Phebian
Oluwatosin Phebian

I had the best experience working with Lauren ! She started managing my account with my first deposit of $1,000 and made over $12,000 in less than a weeks! Thank you for making the process stress free! Highly recommend Lauren to anyone …

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via Facebook
Gil Rivas
Gil Rivas

My hot tub required a complete change out of the control unit. In less than 2 hours it was back up and running.

Response from business owner

Thanks Gil! Glad we could help 🙂

via Google
Kevin Olson
Kevin Olson

I’ve done business with Aqua Elite since their inception. Wonderful, kind, professional company that takes care of their customers. They back their product and their work. Pool world could take a lesson from this local, family run business…

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Response from business owner

Thank you Kevin. Hope you’re doing good. Miss you 🙂

via Google
Lisa Barratt
Lisa Barratt

Aqua elite has the best owners and staff! They are so responsive and helpful when i call with a question about our hot tub, thank you for the wonderful service!

Response from business owner

Thank you Lisa!

via Google
Holly Behrens
Holly Behrens

Excellent service and we love our Bullfrog tub. Mike and MJ are first class. We would highly recommend Aqua Elite to anyone interested in a hot tub.

Response from business owner

Thanks Holly!

via Google
Scott Szoke
Scott Szoke

Excellent service. The team that works there are knowledgeable and very professional. I highly recommend them for any of your spa or pool needs.

Response from business owner

Thanks Scott!!

via Google
Elizabeth Daugherty
Elizabeth Daugherty

Very friendly, no pressure folks. We've been to a few other showrooms trying to decide. So far, they are our first choice. Really like the Bullfrog product and the value you get for your money.

Hoping to buy our new spa once our new home …

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Response from business owner

Thanks Elizabeth. We try to be as helpful as possible.

via Google
Katie Swenson
Katie Swenson

We’ve owned our Bullfrog hot tub for 3 years and the level of service and support we receive from Aqua Elite is phenomenal. They truly care about their customers well beyond the sale. The hot tub quality is well above others I have owned …

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Response from business owner

Thanks Katie!

via Google
Connie Johnson
Connie Johnson

All of the people who I came into contact with were professional and knowledgeable of their hot tubs products. I would highly recommend this company for all your hot tub needs!!!

Response from business owner

Thanks Connie!

via Google
El Jefe
El Jefe

We are super happy with the spa and the service. They did a great job with install of the spa and with explaining the maintenance.

Response from business owner

Thank you!

via Google
Leslie Neff-Wood
Leslie Neff-Wood

Amazing group of people to work with and they answered all of my questions. Glad I went with Aqua Elite Pool & Spa

Response from business owner

Thanks Leslie!

via Google
Sandee Ruchert
Sandee Ruchert

Great product, prices and super nice workers

Response from business owner

Thanks Sandee!

via Google
Dana Love (Love.lake.life)
Dana Love (Love.lake.life)

Always helpful. Their products are top notch and their service is even better.

Response from business owner

Thanks Dana!

via Google
Steve Savage
Steve Savage

Aways go out of their way to help. They always treat me as a long time friend

Response from business owner

Thanks Steve! Always enjoy talking with you

via Google
John Carden
John Carden

Aqua Spas are always professional and courteous. They know the product they sell and Never try sell you things you don’t need. Always answer any questions I may have regarding the spa ii purchased from them several years ago. They …

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Response from business owner

Always a pleasure John, Thanks!

via Google
Bare pines
Bare pines

Always fun and customer friendly bunch at AE. Knowledgeable, responsive and capable crew.

Response from business owner

Thanks Joe! Always enjoy seeing you

via Google
Marianne Besaw
Marianne Besaw

Very good customer service. Knowledgeable staff. Quality products.

Response from business owner

Thank you Marianne!

via Google
Travis Tumlinson
Travis Tumlinson

Everyone is helpful and knowledgeable, from the day we bought our spa, and even a year later when we have questions about maintenance.

Response from business owner

Thanks Travis!!

via Google
Doug B
Doug B

I would recommend Aqua Elite to my friends and thank you for your very fast response to my pool issues. Thank you again

Doug Belanger

Mark Watts
Mark Watts

Mike and Jessie were awesome to work with, very friendly and helpful. We ordered a Bullfrog spa and Covana automatic gazebo/cover. Both were installed efficiently and as promised. For my money Bullfrog has the best engineered spa on the …

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Response from business owner

Thanks Mark!

via Facebook
Chelsea Waldron
Chelsea Waldron

This is by far the best pool company around. They are always so willing to help with any questions I have with my pool and spa. They give great advice and are always available for guiding me through any problems I may have. I really …

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Response from business owner

Thanks Chelsea!

via Google
Kevin Porter
Kevin Porter

Quality service and attention from a small business, highly recommended, rather spend my money here. MJ and crew do a great job. Memphis Grills are the best, worth it, consider it a investment in your future good health cooking.

Response from business owner

Thanks Kevin!

via Google
Dinah Poling
Dinah Poling

Absolutely love the customer service!!! I feel like we have new friends!!! They care about our satisfaction and bend over backwards to make sure we are happy and comfortable with the operation of our spa!

Response from business owner

You’re wonderful Dinah! Hope you enjoy your hot tub. Thank you!!

via Google
Tracie Machovsky
Tracie Machovsky

The team at Aqua Elite are awesome. I have replaced a pump, a sand filter and now a heater through them. They never try to upsell, they are helpful and insightful when problem solving and are responsive and take care of our needs with a …

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Response from business owner

Thanks Tracie!

via Facebook
Melissa Victorino
Melissa Victorino

MJ is an amazing rep. Very informative with all the products. Amazing service with ordering and outstanding service with install. He saw the entire purchase through from beginning to end. I highly recommend Aqua Elite Pools & Spas!

Response from business owner

We are fortunate to have MJ as a member of the Aqua Elite family. Thank you Melissa! MJ is smiling 🙂

via Google
Lynsey W
Lynsey W

The lady and her husband who work there are super nice and knowledgeable, we should hopefully have our hot tub sometime in June!

Response from business owner

Thanks Lynsey. Can't wait for you to get your hot tub!

via Google
Spencer Mittan
Spencer Mittan

Jesse, Mike and MJ are all the nicest people on the planet. They also sell the best product on the market. I don’t say either thing lightly. Go check out they’re amazing customer service!

Response from business owner

Thanks Spencer! I hope you and your family enjoy your new hot tub. Call with any questions 🙂

via Google
Thomas C
Thomas C

Great people with knowlageable and great service. Thank you...

Jeff Pickering
Jeff Pickering

We noticed a leak in the middle of winter coming out of our hot tub I called Jesse At Aqua elite spas And she had a service man out here within the hour and the problem was fixed in 30 minutes. I was expecting them not to be able to show up…

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Response from business owner

Thanks Jeff.. we are glad to help!

via Google
Chris Pick
Chris Pick

Awesome service. Super easy, low pressure. Small family business that really does care about the customer experience, already told someone about them, and the great service I got with them.

Response from business owner

Thanks Chris!

via Google
John Barchuk
John Barchuk

So glad I went with Aqua Elite. The most pleasant experience from my first visit to the shop to installation day.

Great staff and a great product. 👍

Response from business owner

Enjoy your new spa John! Thanks!

via Google
Ken M
Ken M

Spa was about 1 year old and the front panel became warped and would not stay on. Sent them a email with pics, response was fast and they had a new panel dropped shipped to me.

Response from business owner

Thanks Ken!

via Google
Angela Kautzman
Angela Kautzman

They are THE BEST!!!

Response from business owner

You're the Best 🙂

via Google
Kathlyn Springer
Kathlyn Springer

My hot tub stopped working on 12/23 and although they were closed for the holiday, when I spoke with Jessie Monday morning, she worked me into the schedule – Mike came out, fixed the problem, and hot tub was up snd running by 4 pm. Did I …

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Response from business owner

Thanks Kathy. Always happy to help!

via Google
Steve Yoell
Steve Yoell

Great service from beginning to end! Excellent product, as well.

Response from business owner

Thanks Steve!!

via Google
Paula Clark
Paula Clark

On time and do a great job.

Response from business owner

Thanks Paula!

via Facebook
Brandon Sprague
Brandon Sprague

The crew at Aqua Elite are amazing!! Always ready to help and advise. They always have a smile 😁 I'm especially grateful for a home grown local family that is genuine!!

Response from business owner

Thanks Brandon!

via Google
Edward Rehfeld
Edward Rehfeld

From shopping for our spa to when Mike and MJ came to our house to set it up. We have only experienced the best service and attention to our spa needs. What a great Crew. This is the best experience of a major purchase I have ever made. I …

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Response from business owner

Oh my gosh.. Thanks Ed!!

via Google
Mike Morganstean
Mike Morganstean

The team and owners of Aqua elite are incredible in every aspect of Owning a hot tub. From the day they install to years that follow They are incredible. The product excellent and speaks for it's self. Thank you for everything

Response from business owner

Thanks Mike! Glad we could help.

via Google
Tim Liepold
Tim Liepold

Aqua elite has done a great job educating us on the needs of our pool in this being out first year having a pool. Very professional service and knowledgeable staff. We highly recommend them as your pool source.

Response from business owner

Thanks Tim!

via Facebook
Ralph Kahn
Ralph Kahn

Despite an excessively long delay caused by the Covid pandemic the personnel at Aqua Elite were very friendly and helpful with choosing our spa and with the installation once it arrived.

Response from business owner

Thanks Ralph – Enjoy!

via Google
mike williams
mike williams

Excellent customer service!

The entire team is a pleasure to work with and came highly recommended from an acquaintance who is a previous customer.

Purchased a Bullfrog A9L, delivery and set up went very smooth.

There were some very minor …

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Response from business owner

Thanks Mike!!

via Google
Edward Collins
Edward Collins

Very professional and caring company. All employees willing to go the extra step

Response from business owner

Thanks Ed!!

via Google
Terry McCartney
Terry McCartney

Aqua Elite Pool & Spa ~ family owned and treated us like part of the family! Kudos to their entire team! Loving our new Bull Frog Spa!

Thank you Jessie and Mike

Response from business owner

Thanks Terry!

via Google
Darren Rash
Darren Rash

Friendly, knowledgeable staff that will go out of their way to help you.

via Facebook
Mary Alice
Mary Alice

The best customer service…ready to help you out anytime !

via Facebook
Mike Bennett
Mike Bennett

Very helpful. Getting ready to buy a hot tub.

Response from business owner

Thanks Mike!

via Google
Michele Gridley
Michele Gridley

Wonderful family owned business with great, knowledgeable & friendly staff!! Love these guys!!

Response from business owner

Thanks Michele!!

via Google
Gabe
Gabe

Very helpful and friendly staff. Just a great place to purchase and service your spa. Great variety of other products as well like fireplaces and grills. We highly recommended them and plan to remain loyal customers, go visit.

Response from business owner

Thanks Gabe!

via Google
Ashley McDaniel
Ashley McDaniel

Family feel and very knowledgeable. So patient with all my calls and questions, shout out to MJ for answering them all so kindly. Shout out to Aaron the tech guy, quick fast and friendly service!

Response from business owner

Thanks Ashley!

via Google
C Westerman
C Westerman

Super helpful and informative! So glad that I decided on a Bullfrog Spa. Every one was masked and appropriate. No one tried to sell me anything that I didn't need, and every aspect of the jet packs made sense.

Response from business owner

Thanks Cheryl!

via Google
Scott Witt
Scott Witt

I came from out of town and just swung by to assist my brother in law. The owner and his wife are some of the kindest people I have met in quite some time. I had helped with a small task that he appreciated and his generosity and truly kind…

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via Google
Alex Warr
Alex Warr

We bought a hot tub from these guys 9 years ago and it’s still running strong. They have really good customer service and they are just so friendly and extremely knowledgeable about their products. Best in spokane.

Response from business owner

I love it! Thanks Alex!

via Google
Horace Bogswallow
Horace Bogswallow

I had very good experience with AquaElite Pool and Spa. Mike and Jessie and their crew provided great support in choosing a spa, choosing the options and providing top tier service. I love the Bullfrog A7 spa I received and I enjoyed …

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Response from business owner

Thanks! Glad you love the spa 🙂

via Google
larry montague
larry montague

Very good service. Installed spa in a snowstorm. A few parts were not sent and someone delivered them to the site. Operation of the tub, water care and tub maintenance was clearly described. I would definitely recommend Aqua Elite.

Response from business owner

Thanks Larry – enjoy your new hot tub!

via Google
Bob Ellis
Bob Ellis

I did an indoor installation with Aqua Elites help, and the results were fabulous. Thanks for the help and service. Bob

Response from business owner

Thanks Bob!

via Google
Darren Rash Jr.
Darren Rash Jr.

Extremely friendly and knowledgeable staff. The only pool/spa company I'll do business with in the area. Mike, Jesse, and MJ know what they are doing and will bend over backward to make a customer happy.

Response from business owner

Thanks Darren! We love what we do 🙂

via Google
paula sonday
paula sonday

We were looking for a wood stove and we searched and searched for what we were wanting and within our price range and budget! Aqua Elite Pool and Spa was our last hope and they had exactly what we wanted and the price was the best! They …

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Response from business owner

Thanks Paula!

via Google
David Pook
David Pook

These guys did an amazing job providing us a great deal on a fireplace insert, but also getting it installed the same day, no fuss, no muss. I would highly recommend Mike and his very experienced team.

Response from business owner

Thank you David!

via Google
Mark And Jenny P
Mark And Jenny P

The best service in town!

Frank Carroll
Frank Carroll

Really great staff (Jessie, Mike, MJ) to work with thru the purchase and installation process. They were all very helpful and professional every step of the way. When I needed clarification on the schematics for power to the tub the …

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Response from business owner

Thank you Frank! You have our number if you have any more questions. Enjoy!!!

via Google
Grant & Dixie P
Grant & Dixie P

Great service and your facility is always sparkling clean!

melanie jackson
melanie jackson

When I couldn't get my spa out of economy mode, MJ came over and got it going correctly. We can now heat to 103 degrees, economy wouldn't let us get past 83.

via Google
Kayla Haight
Kayla Haight

Every employee at this store are so friendly and helpful! We bought our green mountain smoker there and they have taken amazing care of us for getting parts needed right away. Never shopping anywhere else for our smoker needs! If they are …

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via Google
Karen Acree
Karen Acree

Awesome service and great selection of green mountain grill accessories

via Google
William Logan
William Logan

Unequaled expertise and experience in all things pertaining to spas & jacuzzis. Entire staff is dedicated to customer service and satisfaction. Whether looking to purchase a new spa, maintain an existing installation, replace spa …

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Response from business owner

Thanks Bill! Always nice to talk to you

via Google
Todd Butters
Todd Butters

Customer service was great..

via Google
paul parker
paul parker

Professional and very couteous staff.

via Google
Nancy J Schwartz
Nancy J Schwartz

Great company and great service!!! Always help with my pool needs ! They do a great job with opening and closing my pool too!! Friendly and professional!

via Facebook
Kevin F
Kevin F

I stopped by your office to set up a service call. The tech's just happened to be there, and after explaining my tub issue, the tech heard I was in Liberty Lake and said to put us down for this afternoon as he had an appt.- in our area. As …

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paula clark
paula clark

What a great experience.They were knowledgeable, repectful and reasonable. Now I am enjoying my spa again.

Response from business owner

Thanks Paula!!

via Google
Freshboydon15 0_0
Freshboydon15 0_0

Best customer service

Response from business owner

Thank you!

via Google
VI Ante VI
VI Ante VI

It was very nice and has the best customer service

Response from business owner

Thank you!

via Google
Dan Kinney
Dan Kinney

Always willing to tackle my pool issues from simple maintanence to major repairs

Response from business owner

Thanks Dan!

via Google
Rick Knoll
Rick Knoll

We bought a new grill here and the people who run the store were very nice and were a pleasure to deal with.

Response from business owner

Thanks Rick!

via Google