Reviews

We’ve owned our Bullfrog hot tub for 3 years and the level of service and support we receive from Aqua Elite is phenomenal. They truly care about their customers well beyond the sale. The hot tub quality is well above others I have owned …

All of the people who I came into contact with were professional and knowledgeable of their hot tubs products. I would highly recommend this company for all your hot tub needs!!!

We are super happy with the spa and the service. They did a great job with install of the spa and with explaining the maintenance.

Amazing group of people to work with and they answered all of my questions. Glad I went with Aqua Elite Pool & Spa

Great product, prices and super nice workers

Always helpful. Their products are top notch and their service is even better.

Aways go out of their way to help. They always treat me as a long time friend

Aqua Spas are always professional and courteous. They know the product they sell and Never try sell you things you don’t need. Always answer any questions I may have regarding the spa ii purchased from them several years ago. They …

Always fun and customer friendly bunch at AE. Knowledgeable, responsive and capable crew.

Very good customer service. Knowledgeable staff. Quality products.

Yes!! We bought our spa . About 2 years ago !! They made it the most amazing experience … they continue for years anything we need they’re there with awesome customer service..! Thank you the owners are amazing

Everyone is helpful and knowledgeable, from the day we bought our spa, and even a year later when we have questions about maintenance.

I would recommend Aqua Elite to my friends and thank you for your very fast response to my pool issues. Thank you again

Doug Belanger

Mike and Jessie were awesome to work with, very friendly and helpful. We ordered a Bullfrog spa and Covana automatic gazebo/cover. Both were installed efficiently and as promised. For my money Bullfrog has the best engineered spa on the …

This is by far the best pool company around. They are always so willing to help with any questions I have with my pool and spa. They give great advice and are always available for guiding me through any problems I may have. I really …

Quality service and attention from a small business, highly recommended, rather spend my money here. MJ and crew do a great job. Memphis Grills are the best, worth it, consider it a investment in your future good health cooking.

Absolutely love the customer service!!! I feel like we have new friends!!! They care about our satisfaction and bend over backwards to make sure we are happy and comfortable with the operation of our spa!

The team at Aqua Elite are awesome. I have replaced a pump, a sand filter and now a heater through them. They never try to upsell, they are helpful and insightful when problem solving and are responsive and take care of our needs with a …

MJ is an amazing rep. Very informative with all the products. Amazing service with ordering and outstanding service with install. He saw the entire purchase through from beginning to end. I highly recommend Aqua Elite Pools & Spas!

The lady and her husband who work there are super nice and knowledgeable, we should hopefully have our hot tub sometime in June!

Jesse, Mike and MJ are all the nicest people on the planet. They also sell the best product on the market. I don’t say either thing lightly. Go check out they’re amazing customer service!

Great people with knowlageable and great service. Thank you...

We noticed a leak in the middle of winter coming out of our hot tub I called Jesse At Aqua elite spas And she had a service man out here within the hour and the problem was fixed in 30 minutes. I was expecting them not to be able to show up…

Awesome service. Super easy, low pressure. Small family business that really does care about the customer experience, already told someone about them, and the great service I got with them.

So glad I went with Aqua Elite. The most pleasant experience from my first visit to the shop to installation day.

Great staff and a great product. 👍

Spa was about 1 year old and the front panel became warped and would not stay on. Sent them a email with pics, response was fast and they had a new panel dropped shipped to me.

They are THE BEST!!!

My hot tub stopped working on 12/23 and although they were closed for the holiday, when I spoke with Jessie Monday morning, she worked me into the schedule – Mike came out, fixed the problem, and hot tub was up snd running by 4 pm. Did I …

Great service from beginning to end! Excellent product, as well.

On time and do a great job.

The crew at Aqua Elite are amazing!! Always ready to help and advise. They always have a smile 😁 I'm especially grateful for a home grown local family that is genuine!!

From shopping for our spa to when Mike and MJ came to our house to set it up. We have only experienced the best service and attention to our spa needs. What a great Crew. This is the best experience of a major purchase I have ever made. I …

The team and owners of Aqua elite are incredible in every aspect of Owning a hot tub. From the day they install to years that follow They are incredible. The product excellent and speaks for it's self. Thank you for everything

Aqua elite has done a great job educating us on the needs of our pool in this being out first year having a pool. Very professional service and knowledgeable staff. We highly recommend them as your pool source.

Despite an excessively long delay caused by the Covid pandemic the personnel at Aqua Elite were very friendly and helpful with choosing our spa and with the installation once it arrived.

Excellent customer service!

The entire team is a pleasure to work with and came highly recommended from an acquaintance who is a previous customer.

Purchased a Bullfrog A9L, delivery and set up went very smooth.

There were some very minor …

Very professional and caring company. All employees willing to go the extra step

Aqua Elite Pool & Spa ~ family owned and treated us like part of the family! Kudos to their entire team! Loving our new Bull Frog Spa!

Thank you Jessie and Mike

Friendly, knowledgeable staff that will go out of their way to help you.

The best customer service…ready to help you out anytime !

Very helpful. Getting ready to buy a hot tub.

Great customer service, friendly staff and the installation was smooth and easy. Love the interchangeable jets!

Wonderful family owned business with great, knowledgeable & friendly staff!! Love these guys!!

Family feel and very knowledgeable. So patient with all my calls and questions, shout out to MJ for answering them all so kindly. Shout out to Aaron the tech guy, quick fast and friendly service!

Super helpful and informative! So glad that I decided on a Bullfrog Spa. Every one was masked and appropriate. No one tried to sell me anything that I didn't need, and every aspect of the jet packs made sense.

I came from out of town and just swung by to assist my brother in law. The owner and his wife are some of the kindest people I have met in quite some time. I had helped with a small task that he appreciated and his generosity and truly kind…

We bought a hot tub from these guys 9 years ago and it’s still running strong. They have really good customer service and they are just so friendly and extremely knowledgeable about their products. Best in spokane.

I had very good experience with AquaElite Pool and Spa. Mike and Jessie and their crew provided great support in choosing a spa, choosing the options and providing top tier service. I love the Bullfrog A7 spa I received and I enjoyed …

Very good service. Installed spa in a snowstorm. A few parts were not sent and someone delivered them to the site. Operation of the tub, water care and tub maintenance was clearly described. I would definitely recommend Aqua Elite.

I did an indoor installation with Aqua Elites help, and the results were fabulous. Thanks for the help and service. Bob

Extremely friendly and knowledgeable staff. The only pool/spa company I'll do business with in the area. Mike, Jesse, and MJ know what they are doing and will bend over backward to make a customer happy.

We were looking for a wood stove and we searched and searched for what we were wanting and within our price range and budget! Aqua Elite Pool and Spa was our last hope and they had exactly what we wanted and the price was the best! They …

These guys did an amazing job providing us a great deal on a fireplace insert, but also getting it installed the same day, no fuss, no muss. I would highly recommend Mike and his very experienced team.

The best service in town!

Really great staff (Jessie, Mike, MJ) to work with thru the purchase and installation process. They were all very helpful and professional every step of the way. When I needed clarification on the schematics for power to the tub the …

Great service and your facility is always sparkling clean!

When I couldn't get my spa out of economy mode, MJ came over and got it going correctly. We can now heat to 103 degrees, economy wouldn't let us get past 83.

Every employee at this store are so friendly and helpful! We bought our green mountain smoker there and they have taken amazing care of us for getting parts needed right away. Never shopping anywhere else for our smoker needs! If they are …

Awesome service and great selection of green mountain grill accessories

Unequaled expertise and experience in all things pertaining to spas & jacuzzis. Entire staff is dedicated to customer service and satisfaction. Whether looking to purchase a new spa, maintain an existing installation, replace spa …

Customer service was great..

Professional and very couteous staff.

Great company and great service!!! Always help with my pool needs ! They do a great job with opening and closing my pool too!! Friendly and professional!

I stopped by your office to set up a service call. The tech's just happened to be there, and after explaining my tub issue, the tech heard I was in Liberty Lake and said to put us down for this afternoon as he had an appt.- in our area. As …

What a great experience.They were knowledgeable, repectful and reasonable. Now I am enjoying my spa again.

Best customer service

It was very nice and has the best customer service

Always willing to tackle my pool issues from simple maintanence to major repairs

We bought a new grill here and the people who run the store were very nice and were a pleasure to deal with.

Great job installing new heater. Definitely recommend!

Thank you Jessie for putting up with all my questions and for not laughing too hard today when I brought my water sample in😳. You guys are the absolute best!!

Aqualite has been servicing my pool for 5 years and always does a great job!

I always tell friends to call Aqua Elite. Best customer service, transparent and fair pricing and super quality work.

Always a good source of information and willing to provide their services. Returned my calls and met to deliver products given the closure of their store for the Covid-19 virus.

Very polite and knowledgeable. I had questions about my hot tub and pool and they explained everything thoroughly. I’m very satisfied with their expertise and help. I’m a customer for as long as I own my hot tub and pool.

Very polite and knowledgeable. I had questions about my hot tub and pool and they explained everything thoroughly. I’m very satisfied with their expertise and help. I’m a customer for as long as I own my hot tub and pool.

Aqua Elite always takes their time helping me with my pool needs and they are so knowledgeable!

Amazing customer service! The entire staff is always there to help. Great, honest business.

Thank you so much for your help in repairing our Bullfrog hot tub! Aaron was great, the repair was fast, and our tub is working perfectly now.

They are the best .. excellent service..Thsnk you so much!!😄

Yes definitely thank you very happy with our purchase

Great service! Thanks!

Great caring company, helped me for years on issues I had with a competitor’s hot tub for free. When that hot tub died, I naturally decided to purchase my new one from Aqua Elite, knowing already that they would take good care of me.

Best Hot tubs and service!

Aqua Elite Pool and Spa is not only extremely competitive in pricing but, you will find that their customer service is outstanding. I have had two major purchases with AQUA ELITE with the most recent being a bullfrog spa. They were very …

Went into Aqua Elite today for a new grill. They could not have been more knowledgeable or helpful. Thank you!!!

AWESOME – Simply the best customer service I have ever received from any Spokane retailer.

We had a great buying experience with the staff and owners of Aqua Elite. Mike was super helpful and fun to work with. We LOVE our Bullfrog spa. The jet packs are amazing. We bought it through Costco, but it’s nice to know if we have any …

Can't wait to get are new stove!!

Friendly staff and quality merchandise

Friendly, knowledgeable, staff that treat you like they value your business. Everything was top notch from the showroom to the installation of our Bull Frog spa.

I have been having aqua elite pool and spa close my pool for the last five years. They always do a great

Job! No hassle always thorough and get it done in a timely fashion. Would highly recommend them for any pool or spa work. Thank for the…

Your guys are great and thank you for your help will see you again next time

Great customer service and fast workers.

Great bunch of people. Service is the best. Tell people about them all the time.

Crew arrived as scheduled. Winterized the pool and equipment, installed the safety cover and were gone in about 30 minutes. Very good job!

We want to give a big thank you to Mike and Jessie at Aqua Elite Pool and Spa for making our experience the best anyone could ever have. Specific things we really appreciated was the low pressure environment, zero sales tactics, expertise/…

Honest, fair, friendly, educated!

Love the Bullfrog spa, and the knowledgeable sales staff.

Great investment in our quality of life.

Super easy to coordinate the diagnosis of the problem and install of a new pool heater. Rates were great. It was easy to find reviews of the equipment they recommended. Rates were 20% lower than competitor. They were on time and finished …