Reviews

From 179 reviews
Katie Swenson
Katie Swenson

We’ve owned our Bullfrog hot tub for 3 years and the level of service and support we receive from Aqua Elite is phenomenal. They truly care about their customers well beyond the sale. The hot tub quality is well above others I have owned …

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Response from business owner

Thanks Katie!

via Google
Connie Johnson
Connie Johnson

All of the people who I came into contact with were professional and knowledgeable of their hot tubs products. I would highly recommend this company for all your hot tub needs!!!

Response from business owner

Thanks Connie!

via Google
El Jefe
El Jefe

We are super happy with the spa and the service. They did a great job with install of the spa and with explaining the maintenance.

Response from business owner

Thank you!

via Google
Leslie Fergison
Leslie Fergison

Amazing group of people to work with and they answered all of my questions. Glad I went with Aqua Elite Pool & Spa

Response from business owner

Thanks Leslie!

via Google
Sandee Ruchert
Sandee Ruchert

Great product, prices and super nice workers

Response from business owner

Thanks Sandee!

via Google
Dana Love (Love.lake.life)
Dana Love (Love.lake.life)

Always helpful. Their products are top notch and their service is even better.

Response from business owner

Thanks Dana!

via Google
Steve Savage
Steve Savage

Aways go out of their way to help. They always treat me as a long time friend

Response from business owner

Thanks Steve! Always enjoy talking with you

via Google
John Carden
John Carden

Aqua Spas are always professional and courteous. They know the product they sell and Never try sell you things you don’t need. Always answer any questions I may have regarding the spa ii purchased from them several years ago. They …

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Response from business owner

Always a pleasure John, Thanks!

via Google
jovanovichjoe
jovanovichjoe

Always fun and customer friendly bunch at AE. Knowledgeable, responsive and capable crew.

Response from business owner

Thanks Joe! Always enjoy seeing you

via Google
Marianne Besaw
Marianne Besaw

Very good customer service. Knowledgeable staff. Quality products.

Response from business owner

Thank you Marianne!

via Google
Leticia Jessos
Leticia Jessos

Yes!! We bought our spa . About 2 years ago !! They made it the most amazing experience … they continue for years anything we need they’re there with awesome customer service..! Thank you the owners are amazing

Response from business owner

Thanks Leticia 😁

via Facebook
Travis Tumlinson
Travis Tumlinson

Everyone is helpful and knowledgeable, from the day we bought our spa, and even a year later when we have questions about maintenance.

Response from business owner

Thanks Travis!!

via Google
Doug B
Doug B

I would recommend Aqua Elite to my friends and thank you for your very fast response to my pool issues. Thank you again

Doug Belanger

Mark Watts
Mark Watts

Mike and Jessie were awesome to work with, very friendly and helpful. We ordered a Bullfrog spa and Covana automatic gazebo/cover. Both were installed efficiently and as promised. For my money Bullfrog has the best engineered spa on the …

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Response from business owner

Thanks Mark!

via Facebook
Chelsea Waldron
Chelsea Waldron

This is by far the best pool company around. They are always so willing to help with any questions I have with my pool and spa. They give great advice and are always available for guiding me through any problems I may have. I really …

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Response from business owner

Thanks Chelsea!

via Google
Kevin Porter
Kevin Porter

Quality service and attention from a small business, highly recommended, rather spend my money here. MJ and crew do a great job. Memphis Grills are the best, worth it, consider it a investment in your future good health cooking.

Response from business owner

Thanks Kevin!

via Google
Dinah Poling
Dinah Poling

Absolutely love the customer service!!! I feel like we have new friends!!! They care about our satisfaction and bend over backwards to make sure we are happy and comfortable with the operation of our spa!

Response from business owner

You’re wonderful Dinah! Hope you enjoy your hot tub. Thank you!!

via Google
Tracie Machovsky
Tracie Machovsky

The team at Aqua Elite are awesome. I have replaced a pump, a sand filter and now a heater through them. They never try to upsell, they are helpful and insightful when problem solving and are responsive and take care of our needs with a …

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Response from business owner

Thanks Tracie!

via Facebook
Melissa Victorino
Melissa Victorino

MJ is an amazing rep. Very informative with all the products. Amazing service with ordering and outstanding service with install. He saw the entire purchase through from beginning to end. I highly recommend Aqua Elite Pools & Spas!

Response from business owner

We are fortunate to have MJ as a member of the Aqua Elite family. Thank you Melissa! MJ is smiling 🙂

via Google
Lynsey
Lynsey

The lady and her husband who work there are super nice and knowledgeable, we should hopefully have our hot tub sometime in June!

Response from business owner

Thanks Lynsey. Can't wait for you to get your hot tub!

via Google
Spencer Mittan
Spencer Mittan

Jesse, Mike and MJ are all the nicest people on the planet. They also sell the best product on the market. I don’t say either thing lightly. Go check out they’re amazing customer service!

Response from business owner

Thanks Spencer! I hope you and your family enjoy your new hot tub. Call with any questions 🙂

via Google
Thomas C
Thomas C

Great people with knowlageable and great service. Thank you...

Jeff Pickering
Jeff Pickering

We noticed a leak in the middle of winter coming out of our hot tub I called Jesse At Aqua elite spas And she had a service man out here within the hour and the problem was fixed in 30 minutes. I was expecting them not to be able to show up…

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Response from business owner

Thanks Jeff.. we are glad to help!

via Google
Chris Pick
Chris Pick

Awesome service. Super easy, low pressure. Small family business that really does care about the customer experience, already told someone about them, and the great service I got with them.

Response from business owner

Thanks Chris!

via Google
John Barchuk
John Barchuk

So glad I went with Aqua Elite. The most pleasant experience from my first visit to the shop to installation day.

Great staff and a great product. 👍

Response from business owner

Enjoy your new spa John! Thanks!

via Google
Ken M
Ken M

Spa was about 1 year old and the front panel became warped and would not stay on. Sent them a email with pics, response was fast and they had a new panel dropped shipped to me.

Response from business owner

Thanks Ken!

via Google
Angela Kautzman
Angela Kautzman

They are THE BEST!!!

Response from business owner

You're the Best 🙂

via Google
Kathlyn Springer
Kathlyn Springer

My hot tub stopped working on 12/23 and although they were closed for the holiday, when I spoke with Jessie Monday morning, she worked me into the schedule – Mike came out, fixed the problem, and hot tub was up snd running by 4 pm. Did I …

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Response from business owner

Thanks Kathy. Always happy to help!

via Google
Steve Yoell
Steve Yoell

Great service from beginning to end! Excellent product, as well.

Response from business owner

Thanks Steve!!

via Google
Paula Clark
Paula Clark

On time and do a great job.

Response from business owner

Thanks Paula!

via Facebook
Brandon Sprague
Brandon Sprague

The crew at Aqua Elite are amazing!! Always ready to help and advise. They always have a smile 😁 I'm especially grateful for a home grown local family that is genuine!!

Response from business owner

Thanks Brandon!

via Google
Edward Rehfeld
Edward Rehfeld

From shopping for our spa to when Mike and MJ came to our house to set it up. We have only experienced the best service and attention to our spa needs. What a great Crew. This is the best experience of a major purchase I have ever made. I …

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Response from business owner

Oh my gosh.. Thanks Ed!!

via Google
Mike Morganstean
Mike Morganstean

The team and owners of Aqua elite are incredible in every aspect of Owning a hot tub. From the day they install to years that follow They are incredible. The product excellent and speaks for it's self. Thank you for everything

Response from business owner

Thanks Mike! Glad we could help.

via Google
Tim Liepold
Tim Liepold

Aqua elite has done a great job educating us on the needs of our pool in this being out first year having a pool. Very professional service and knowledgeable staff. We highly recommend them as your pool source.

Response from business owner

Thanks Tim!

via Facebook
Ralph Kahn
Ralph Kahn

Despite an excessively long delay caused by the Covid pandemic the personnel at Aqua Elite were very friendly and helpful with choosing our spa and with the installation once it arrived.

Response from business owner

Thanks Ralph – Enjoy!

via Google
mike williams
mike williams

Excellent customer service!

The entire team is a pleasure to work with and came highly recommended from an acquaintance who is a previous customer.

Purchased a Bullfrog A9L, delivery and set up went very smooth.

There were some very minor …

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Response from business owner

Thanks Mike!!

via Google
Edward Collins
Edward Collins

Very professional and caring company. All employees willing to go the extra step

Response from business owner

Thanks Ed!!

via Google
Terry McCartney
Terry McCartney

Aqua Elite Pool & Spa ~ family owned and treated us like part of the family! Kudos to their entire team! Loving our new Bull Frog Spa!

Thank you Jessie and Mike

Response from business owner

Thanks Terry!

via Google
Darren Rash
Darren Rash

Friendly, knowledgeable staff that will go out of their way to help you.

via Facebook
Mary Alice
Mary Alice

The best customer service…ready to help you out anytime !

via Facebook
Mike Bennett
Mike Bennett

Very helpful. Getting ready to buy a hot tub.

Response from business owner

Thanks Mike!

via Google
Scotti Stephens
Scotti Stephens

Great customer service, friendly staff and the installation was smooth and easy. Love the interchangeable jets!

Response from business owner

Glad you're happy with your new hot tub!

via Google
Michele Gridley
Michele Gridley

Wonderful family owned business with great, knowledgeable & friendly staff!! Love these guys!!

Response from business owner

Thanks Michele!!

via Google
Ashley McDaniel
Ashley McDaniel

Family feel and very knowledgeable. So patient with all my calls and questions, shout out to MJ for answering them all so kindly. Shout out to Aaron the tech guy, quick fast and friendly service!

Response from business owner

Thanks Ashley!

via Google
C Westerman
C Westerman

Super helpful and informative! So glad that I decided on a Bullfrog Spa. Every one was masked and appropriate. No one tried to sell me anything that I didn't need, and every aspect of the jet packs made sense.

Response from business owner

Thanks Cheryl!

via Google
Scott Witt
Scott Witt

I came from out of town and just swung by to assist my brother in law. The owner and his wife are some of the kindest people I have met in quite some time. I had helped with a small task that he appreciated and his generosity and truly kind…

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via Google
Alex Warr
Alex Warr

We bought a hot tub from these guys 9 years ago and it’s still running strong. They have really good customer service and they are just so friendly and extremely knowledgeable about their products. Best in spokane.

Response from business owner

I love it! Thanks Alex!

via Google
Horace Bogswallow
Horace Bogswallow

I had very good experience with AquaElite Pool and Spa. Mike and Jessie and their crew provided great support in choosing a spa, choosing the options and providing top tier service. I love the Bullfrog A7 spa I received and I enjoyed …

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Response from business owner

Thanks! Glad you love the spa 🙂

via Google
larry montague
larry montague

Very good service. Installed spa in a snowstorm. A few parts were not sent and someone delivered them to the site. Operation of the tub, water care and tub maintenance was clearly described. I would definitely recommend Aqua Elite.

Response from business owner

Thanks Larry – enjoy your new hot tub!

via Google
Bob Ellis
Bob Ellis

I did an indoor installation with Aqua Elites help, and the results were fabulous. Thanks for the help and service. Bob

Response from business owner

Thanks Bob!

via Google
Darren Rash Jr.
Darren Rash Jr.

Extremely friendly and knowledgeable staff. The only pool/spa company I'll do business with in the area. Mike, Jesse, and MJ know what they are doing and will bend over backward to make a customer happy.

Response from business owner

Thanks Darren! We love what we do 🙂

via Google
paula sonday
paula sonday

We were looking for a wood stove and we searched and searched for what we were wanting and within our price range and budget! Aqua Elite Pool and Spa was our last hope and they had exactly what we wanted and the price was the best! They …

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Response from business owner

Thanks Paula!

via Google
David Pook
David Pook

These guys did an amazing job providing us a great deal on a fireplace insert, but also getting it installed the same day, no fuss, no muss. I would highly recommend Mike and his very experienced team.

Response from business owner

Thank you David!

via Google
Mark And Jenny P
Mark And Jenny P

The best service in town!

Frank Carroll
Frank Carroll

Really great staff (Jessie, Mike, MJ) to work with thru the purchase and installation process. They were all very helpful and professional every step of the way. When I needed clarification on the schematics for power to the tub the …

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Response from business owner

Thank you Frank! You have our number if you have any more questions. Enjoy!!!

via Google
Grant & Dixie P
Grant & Dixie P

Great service and your facility is always sparkling clean!

melanie jackson
melanie jackson

When I couldn't get my spa out of economy mode, MJ came over and got it going correctly. We can now heat to 103 degrees, economy wouldn't let us get past 83.

via Google
Kayla Haight
Kayla Haight

Every employee at this store are so friendly and helpful! We bought our green mountain smoker there and they have taken amazing care of us for getting parts needed right away. Never shopping anywhere else for our smoker needs! If they are …

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via Google
Karen Acree
Karen Acree

Awesome service and great selection of green mountain grill accessories

via Google
William Logan
William Logan

Unequaled expertise and experience in all things pertaining to spas & jacuzzis. Entire staff is dedicated to customer service and satisfaction. Whether looking to purchase a new spa, maintain an existing installation, replace spa …

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Response from business owner

Thanks Bill! Always nice to talk to you

via Google
Todd Butters
Todd Butters

Customer service was great..

via Google
paul parker
paul parker

Professional and very couteous staff.

via Google
Nancy J Schwartz
Nancy J Schwartz

Great company and great service!!! Always help with my pool needs ! They do a great job with opening and closing my pool too!! Friendly and professional!

via Facebook
Kevin F
Kevin F

I stopped by your office to set up a service call. The tech's just happened to be there, and after explaining my tub issue, the tech heard I was in Liberty Lake and said to put us down for this afternoon as he had an appt.- in our area. As …

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paula clark
paula clark

What a great experience.They were knowledgeable, repectful and reasonable. Now I am enjoying my spa again.

Response from business owner

Thanks Paula!!

via Google
Freshboydon15 0_0
Freshboydon15 0_0

Best customer service

Response from business owner

Thank you!

via Google
VI Ante VI
VI Ante VI

It was very nice and has the best customer service

Response from business owner

Thank you!

via Google
Dan Kinney
Dan Kinney

Always willing to tackle my pool issues from simple maintanence to major repairs

Response from business owner

Thanks Dan!

via Google
Rick Knoll
Rick Knoll

We bought a new grill here and the people who run the store were very nice and were a pleasure to deal with.

Response from business owner

Thanks Rick!

via Google
Frank Wright
Frank Wright

Great job installing new heater. Definitely recommend!

via Google
Jacqui Naccarato
Jacqui Naccarato

Thank you Jessie for putting up with all my questions and for not laughing too hard today when I brought my water sample in😳. You guys are the absolute best!!

Response from business owner

Always love to see you Jacqui!

via Google
Gina Moran
Gina Moran

Aqualite has been servicing my pool for 5 years and always does a great job!

Response from business owner

Thanks Gina!

via Google
Joel Michael
Joel Michael

I always tell friends to call Aqua Elite. Best customer service, transparent and fair pricing and super quality work.

Response from business owner

As always, thanks Joel!

via Google
Don Malisani
Don Malisani

Always a good source of information and willing to provide their services. Returned my calls and met to deliver products given the closure of their store for the Covid-19 virus.

via Google
Terry Impecoven
Terry Impecoven

Very polite and knowledgeable. I had questions about my hot tub and pool and they explained everything thoroughly. I’m very satisfied with their expertise and help. I’m a customer for as long as I own my hot tub and pool.

via Google
Terry
Terry

Very polite and knowledgeable. I had questions about my hot tub and pool and they explained everything thoroughly. I’m very satisfied with their expertise and help. I’m a customer for as long as I own my hot tub and pool.

via Google
Brenda Craig
Brenda Craig

Aqua Elite always takes their time helping me with my pool needs and they are so knowledgeable!

via Google
Kara Arrotta
Kara Arrotta

Amazing customer service! The entire staff is always there to help. Great, honest business.

via Google
Carolyn Commers
Carolyn Commers

Thank you so much for your help in repairing our Bullfrog hot tub! Aaron was great, the repair was fast, and our tub is working perfectly now.

via Google
Rusty And Tina Y
Rusty And Tina Y

They are the best .. excellent service..Thsnk you so much!!😄

Mike And Beth S
Mike And Beth S

Yes definitely thank you very happy with our purchase

Chris Fulkerson
Chris Fulkerson

Great service! Thanks!

Response from business owner

Thanks Chris!

via Google
Paula Carter Henson
Paula Carter Henson

Great caring company, helped me for years on issues I had with a competitor’s hot tub for free. When that hot tub died, I naturally decided to purchase my new one from Aqua Elite, knowing already that they would take good care of me.

Response from business owner

Thanks Paula! I know you will like your new hot tub. Call with any questions 🙂

via Google
Mark Jaremko
Mark Jaremko

Best Hot tubs and service!

Response from business owner

Thank you Mark!

via Google
Michael Anzalone
Michael Anzalone

Aqua Elite Pool and Spa is not only extremely competitive in pricing but, you will find that their customer service is outstanding. I have had two major purchases with AQUA ELITE with the most recent being a bullfrog spa. They were very …

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Response from business owner

Thanks Mike and Leann!

via Google
Berndt Toast
Berndt Toast

Went into Aqua Elite today for a new grill. They could not have been more knowledgeable or helpful. Thank you!!!

via Google
Roger Schmick
Roger Schmick

AWESOME – Simply the best customer service I have ever received from any Spokane retailer.

via Google
Chris Inman
Chris Inman

We had a great buying experience with the staff and owners of Aqua Elite. Mike was super helpful and fun to work with. We LOVE our Bullfrog spa. The jet packs are amazing. We bought it through Costco, but it’s nice to know if we have any …

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Response from business owner

Thanks Chris!

via Google
Manuel Homen
Manuel Homen

Can't wait to get are new stove!!

Response from business owner

That is going to be a great stove for you. Thanks Manuel!

via Google
David Farnham
David Farnham

Friendly staff and quality merchandise

Response from business owner

Thanks David!

via Google
Jeffrey W Shoop
Jeffrey W Shoop

Friendly, knowledgeable, staff that treat you like they value your business. Everything was top notch from the showroom to the installation of our Bull Frog spa.

Response from business owner

Thanks Jeff! We enjoy what we do and the service will continue.

via Facebook
sean washington
sean washington

I have been having aqua elite pool and spa close my pool for the last five years. They always do a great

Job! No hassle always thorough and get it done in a timely fashion. Would highly recommend them for any pool or spa work. Thank for the…

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via Google
Candace S
Candace S

Your guys are great and thank you for your help will see you again next time

Kyra Smith
Kyra Smith

Great customer service and fast workers.

via Google
Andrew Cady
Andrew Cady

Great bunch of people. Service is the best. Tell people about them all the time.

via Google
Bruce Izatt
Bruce Izatt

Crew arrived as scheduled. Winterized the pool and equipment, installed the safety cover and were gone in about 30 minutes. Very good job!

Response from business owner

Thanks Bruce!

via Google
Marty Jessos
Marty Jessos

We want to give a big thank you to Mike and Jessie at Aqua Elite Pool and Spa for making our experience the best anyone could ever have. Specific things we really appreciated was the low pressure environment, zero sales tactics, expertise/…

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Response from business owner

Thank you so much Marty!

via Google
Craig Chamberlin
Craig Chamberlin

Honest, fair, friendly, educated!

Response from business owner

Thanks Craig!

via Facebook
M Hill
M Hill

Love the Bullfrog spa, and the knowledgeable sales staff.

Great investment in our quality of life.

via Google
Wendy Hania
Wendy Hania

Super easy to coordinate the diagnosis of the problem and install of a new pool heater. Rates were great. It was easy to find reviews of the equipment they recommended. Rates were 20% lower than competitor. They were on time and finished …

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Response from business owner

Thanks Wendy!

via Google