Reviews

Spa was about 1 year old and the front panel became warped and would not stay on. Sent them a email with pics, response was fast and they had a new panel dropped shipped to me.

They are THE BEST!!!

My hot tub stopped working on 12/23 and although they were closed for the holiday, when I spoke with Jessie Monday morning, she worked me into the schedule – Mike came out, fixed the problem, and hot tub was up snd running by 4 pm. Did I …

Great service from beginning to end! Excellent product, as well.

On time and do a great job.

The crew at Aqua Elite are amazing!! Always ready to help and advise. They always have a smile 😁 I'm especially grateful for a home grown local family that is genuine!!

From shopping for our spa to when Mike and MJ came to our house to set it up. We have only experienced the best service and attention to our spa needs. What a great Crew. This is the best experience of a major purchase I have ever made. I …

The team and owners of Aqua elite are incredible in every aspect of Owning a hot tub. From the day they install to years that follow They are incredible. The product excellent and speaks for it's self. Thank you for everything

Aqua elite has done a great job educating us on the needs of our pool in this being out first year having a pool. Very professional service and knowledgeable staff. We highly recommend them as your pool source.

Despite an excessively long delay caused by the Covid pandemic the personnel at Aqua Elite were very friendly and helpful with choosing our spa and with the installation once it arrived.

Excellent customer service!

The entire team is a pleasure to work with and came highly recommended from an acquaintance who is a previous customer.

Purchased a Bullfrog A9L, delivery and set up went very smooth.

There were some very minor …

Very professional and caring company. All employees willing to go the extra step

Aqua Elite Pool & Spa ~ family owned and treated us like part of the family! Kudos to their entire team! Loving our new Bull Frog Spa!

Thank you Jessie and Mike

Friendly, knowledgeable staff that will go out of their way to help you.

The best customer service…ready to help you out anytime !

Very helpful. Getting ready to buy a hot tub.

Great customer service, friendly staff and the installation was smooth and easy. Love the interchangeable jets!

Wonderful family owned business with great, knowledgeable & friendly staff!! Love these guys!!

Family feel and very knowledgeable. So patient with all my calls and questions, shout out to MJ for answering them all so kindly. Shout out to Aaron the tech guy, quick fast and friendly service!

Super helpful and informative! So glad that I decided on a Bullfrog Spa. Every one was masked and appropriate. No one tried to sell me anything that I didn't need, and every aspect of the jet packs made sense.

I came from out of town and just swung by to assist my brother in law. The owner and his wife are some of the kindest people I have met in quite some time. I had helped with a small task that he appreciated and his generosity and truly kind…

We bought a hot tub from these guys 9 years ago and it’s still running strong. They have really good customer service and they are just so friendly and extremely knowledgeable about their products. Best in spokane.

I had very good experience with AquaElite Pool and Spa. Mike and Jessie and their crew provided great support in choosing a spa, choosing the options and providing top tier service. I love the Bullfrog A7 spa I received and I enjoyed …

Very good service. Installed spa in a snowstorm. A few parts were not sent and someone delivered them to the site. Operation of the tub, water care and tub maintenance was clearly described. I would definitely recommend Aqua Elite.

I did an indoor installation with Aqua Elites help, and the results were fabulous. Thanks for the help and service. Bob

Extremely friendly and knowledgeable staff. The only pool/spa company I'll do business with in the area. Mike, Jesse, and MJ know what they are doing and will bend over backward to make a customer happy.

We were looking for a wood stove and we searched and searched for what we were wanting and within our price range and budget! Aqua Elite Pool and Spa was our last hope and they had exactly what we wanted and the price was the best! They …

These guys did an amazing job providing us a great deal on a fireplace insert, but also getting it installed the same day, no fuss, no muss. I would highly recommend Mike and his very experienced team.

The best service in town!

Really great staff (Jessie, Mike, MJ) to work with thru the purchase and installation process. They were all very helpful and professional every step of the way. When I needed clarification on the schematics for power to the tub the …

Great service and your facility is always sparkling clean!

When I couldn't get my spa out of economy mode, MJ came over and got it going correctly. We can now heat to 103 degrees, economy wouldn't let us get past 83.

Every employee at this store are so friendly and helpful! We bought our green mountain smoker there and they have taken amazing care of us for getting parts needed right away. Never shopping anywhere else for our smoker needs! If they are …

Awesome service and great selection of green mountain grill accessories

Unequaled expertise and experience in all things pertaining to spas & jacuzzis. Entire staff is dedicated to customer service and satisfaction. Whether looking to purchase a new spa, maintain an existing installation, replace spa …

Customer service was great..

Professional and very couteous staff.

Great company and great service!!! Always help with my pool needs ! They do a great job with opening and closing my pool too!! Friendly and professional!

I stopped by your office to set up a service call. The tech's just happened to be there, and after explaining my tub issue, the tech heard I was in Liberty Lake and said to put us down for this afternoon as he had an appt.- in our area. As …

What a great experience.They were knowledgeable, repectful and reasonable. Now I am enjoying my spa again.

Best customer service

It was very nice and has the best customer service

Always willing to tackle my pool issues from simple maintanence to major repairs

We bought a new grill here and the people who run the store were very nice and were a pleasure to deal with.

Great job installing new heater. Definitely recommend!

Thank you Jessie for putting up with all my questions and for not laughing too hard today when I brought my water sample in😳. You guys are the absolute best!!

Aqualite has been servicing my pool for 5 years and always does a great job!

I always tell friends to call Aqua Elite. Best customer service, transparent and fair pricing and super quality work.

Always a good source of information and willing to provide their services. Returned my calls and met to deliver products given the closure of their store for the Covid-19 virus.

Very polite and knowledgeable. I had questions about my hot tub and pool and they explained everything thoroughly. I’m very satisfied with their expertise and help. I’m a customer for as long as I own my hot tub and pool.

Very polite and knowledgeable. I had questions about my hot tub and pool and they explained everything thoroughly. I’m very satisfied with their expertise and help. I’m a customer for as long as I own my hot tub and pool.

Aqua Elite always takes their time helping me with my pool needs and they are so knowledgeable!

Amazing customer service! The entire staff is always there to help. Great, honest business.

Thank you so much for your help in repairing our Bullfrog hot tub! Aaron was great, the repair was fast, and our tub is working perfectly now.

They are the best .. excellent service..Thsnk you so much!!😄

Yes definitely thank you very happy with our purchase

Great service! Thanks!

Great caring company, helped me for years on issues I had with a competitor’s hot tub for free. When that hot tub died, I naturally decided to purchase my new one from Aqua Elite, knowing already that they would take good care of me.

Best Hot tubs and service!

Aqua Elite Pool and Spa is not only extremely competitive in pricing but, you will find that their customer service is outstanding. I have had two major purchases with AQUA ELITE with the most recent being a bullfrog spa. They were very …

Went into Aqua Elite today for a new grill. They could not have been more knowledgeable or helpful. Thank you!!!

AWESOME – Simply the best customer service I have ever received from any Spokane retailer.

We had a great buying experience with the staff and owners of Aqua Elite. Mike was super helpful and fun to work with. We LOVE our Bullfrog spa. The jet packs are amazing. We bought it through Costco, but it’s nice to know if we have any …

Can't wait to get are new stove!!

Friendly staff and quality merchandise

Friendly, knowledgeable, staff that treat you like they value your business. Everything was top notch from the showroom to the installation of our Bull Frog spa.

I have been having aqua elite pool and spa close my pool for the last five years. They always do a great

Job! No hassle always thorough and get it done in a timely fashion. Would highly recommend them for any pool or spa work. Thank for the…

Your guys are great and thank you for your help will see you again next time

Great bunch of people. Service is the best. Tell people about them all the time.

Great customer service and fast workers.

Crew arrived as scheduled. Winterized the pool and equipment, installed the safety cover and were gone in about 30 minutes. Very good job!

We want to give a big thank you to Mike and Jessie at Aqua Elite Pool and Spa for making our experience the best anyone could ever have. Specific things we really appreciated was the low pressure environment, zero sales tactics, expertise/…

Honest, fair, friendly, educated!

Love the Bullfrog spa, and the knowledgeable sales staff.

Great investment in our quality of life.

Super easy to coordinate the diagnosis of the problem and install of a new pool heater. Rates were great. It was easy to find reviews of the equipment they recommended. Rates were 20% lower than competitor. They were on time and finished …

This was the best experience We’ve ever had purchasing anything . They’re awesome go above and beyond for you . Very positive outgoing personably. As for the hot tub we looked at all makes and models . The bullfrog is beyond the best ! …

Very courteous and helpful! Thank you

Great place for pool supplies. Always helpful along with exceptionally knowledgeable. I've been going to them for over 6 years.

The team was outstanding! top drawer!

..... your guys were great everything went exceptionally well

The owners, Mike and Jessie are very knowledgeable and friendly! No high pressure, my favorite kind of sales people! Their staff/installers are top notch! Again, very knowledgeable and personable! Arrived early and had our spa operating …

Knowledgable and reliable.

Jess and Mike are absolutely the best. In this day and age of Amazon, it's often not easy to buy local, but this is a whole different story.

I purchased my Nordic hot tub from them a few years ago and the entire process was top notch. …

The owners and employees of this business are very personable. They have great quality products, and great prices. I have purchased big items from them 3 times, and if I ever needed another big item, I would purchase from them again… YAY …

They had the small part I needed for a good price.

If you need a grill, go here. I wish I would have went here 2 grills ago. People there are so helpful and friendly! Good people, businesses like this need to be supported! They also carry and take care of all your parts needs. Can't say …

Love our Bullfrog Spa! It was great working with Jessie and Mike down at Aqua Elite, and a bonus to buy local!

Great People!! Great knowledge. Great prices.

I started using this group for my pool & a hot tub service last year and it was top notch service! I'm glad to have found them.

Aqua Elite has exceeded all expectations. Jessie and MJ are very friendly and knowledgeable, making the purchase of our spa easy and fun. They coordinated with the electrician, delivered and filled the spa with no hiccups. They have also…

Thank you Aqua Elite Pool and Spa for sending Aaron and Jessie to install my pool liner. They arrived to a torn liner and a big mess. It didn't take them long to replace it and it looks beautiful. They know what they are doing....that's …

Excellent service and super friendly.

Very helpful!

Owners and staff are very professional and friendly. Jesse took time to answer all our questions. The installers are very professional and friendly when they came to the house,( even being nice to my obnoxious dogs) . they were very …

Was very pleased with the crew who came out and closed my pool and took a look at my hot tub for me during the same visit. Great crew! Highly recommended!

We recently purchased a Bullfrog Spa from Aqua Elite after visiting all of the spa stores in town. MJ was very friendly and helped explain the benefits of a Bullfrog Spa to us. He encouraged us to return for a wet test. After the wet …

I recently purchased a Bullfrog hot tub from Elite Pool and Spa. I'm a newbie to owning a hot tub and they were really helpful, from the sales staff to the installers, everyone I dealt with has been great and we're very happy with the hot …

Have had pools for many years at several different homes. When building our new home we contracted another local dealer to install our pool (Mike & Jess hadn't opened up for business yet). After talking pools with Mike I quickly switched to…

We bought a Bull Frog hot tub from Aqua Elite and absolutely love it! We were treated so well and were extremely pleased with their knowledgeable, sincere, helpful, and respectful staff. From the sales people to the delivery crew, we were …

Amazing people to work with. Such a fantastic experience picking out our new tub.

I cannot begin to say how appreciative we are for all their help and time taken to make sure we got just the right one.